It’s been estimated that it takes approximately seven seconds to make a first impression–over the phone, that number is likely much smaller. That’s why in nearly every organization, the way we handle telephone communication is critical to success and growth.

When your customers call your business, what is the first thing they hear? Are they able to reach someone quickly? Do they feel comfortable asking questions or inquiring about services? The way communication is conducted over the phone may seem simple, yet it can be one of the most important aspects to an organization’s reputation. It is where the first impression is formed for new customers and where current customers turn to stay connected.

So, what areas can you improve on when it comes to telephone communication? Here’s a quick, easy way to find out: call yourself! Take note of what impresses you, what you wish you could change and why. Remember that most successful communication via phone is like looking in a mirror–treating customers the way you wish to be treated.

At Venue, we understand the power of the phone call and help clients across all business types improve their customer service through better communication. Whether it’s eliminating hang-ups, improving the professionalism of your telephone voice or expanding your voice messaging options, we have the tools to take your service to the next level. Just call us!